Jira & Atlassian
Jira configured right — the first time.
Atlassian professional services — consulting, deployment, hosting, and support. 6+ years hands-on with Jira, Confluence, and the rest of the Atlassian stack.
Get a Free Atlassian AuditAtlassian consulting
Every Jira instance we've inherited was configured by someone in a hurry. Workflows nobody remembers the reason for, permission schemes with more exceptions than rules, automation rules that quietly duplicate each other. Our consulting engagement starts with a full audit of workflows, schemes, plugins, and performance, and ends with a written report ranked by impact — not a slide deck nobody reopens.
Atlassian support services
Ongoing support covers day-to-day admin work: user provisioning, permission changes, workflow tweaks, plugin updates, and the tickets that come in when something that used to work suddenly doesn't. Response times follow the same 5-minute SLA we run for infrastructure incidents, because a broken Jira instance stops a whole team, not just one person.
Jira & Confluence deployment
New instance, or moving off Server after Atlassian's February 2024 end-of-life? Deployment covers Cloud, Data Center, and self-hosted Server environments — sizing, SSO, backup strategy, and a staged cutover with a rollback plan, so go-live doesn't double as a fire drill.
Jira hosting
For teams that need Data Center or Server on infrastructure they control — on-premises, EU-region cloud, or inside a specific compliance boundary — we host and maintain the underlying servers alongside the Jira configuration itself. One team responsible for both layers, instead of two vendors pointing fingers when something breaks.
Frequently asked questions
What Jira and Atlassian services does UpSystems offer?+
Migration (Server to Cloud or Data Center), workflow and permission scheme customisation, performance audits, Jira Service Management (ITSM) setup, custom automation with ScriptRunner and Automation for Jira, Confluence space architecture, licensing consultation, and team training. 6+ years of hands-on Atlassian experience.
Can you migrate from Jira Server to Jira Cloud or Data Center?+
Yes. Both directions. The standard plan covers planning, data-integrity validation, a staged migration with rollback, plugin compatibility review, and user training. Downtime is minimised with a pre-cutover dry run.
Do you support Atlassian Cloud, Data Center, and Server?+
Yes, all three. Atlassian retired standard Server licenses in February 2024 — UpSystems can help legacy Server customers plan a move to Cloud or Data Center, or maintain Server installations until migration.
Do you offer a free Atlassian audit?+
Yes. The initial audit reviews your current Jira configuration (workflows, permission schemes, automation rules, performance) and produces a written report with prioritised recommendations. Quote a follow-up engagement only if you want to proceed.
Can you train our team on Jira?+
Yes. Live workshops for admins (configuration, permissions, automation) and end users (working with issues, JQL, dashboards). Sessions are recorded and a written quick-reference is provided.
Do you build custom Jira apps or scripts?+
Yes. ScriptRunner Groovy scripts, Jira Automation rules, REST API integrations with external systems (CRM, CI/CD, monitoring), and custom field/workflow extensions.